FAQ Content: 
Title: 
How make payment to my ACT account?
Body: 

ACT allows you to pay the bills through:

Select locations have an option of payment pickup from your registered address. This service is chargeable and Rs 150 will be charged for payment pickup/visit.

Title: 
My online payment got debited from bank but it’s not showing in ACT account?
Body: 

Your online payment will normally get posted immediately, subject to approval from your bank. However, there could be instances of delay in response from the payment gateway. In such situations, the payment could go either way (back to your bank account or to your ACT account) and this may take up to 24 hours.

We request you to allow 24 Hrs. to know the status of your payment. Please check your bank statement/credit card statement for the status of the transaction before making another payment.

Please click here to submit your request for update on your request after 24 Hrs.

Title: 
How do I register for a standing instruction/recurring payment for my ACT connection?
Body: 

Visit our website/portal/app and select pay bill option and follow the below steps:

  • Enter user name and select wallet Credit card.
  • Before submitting the transaction, you will see a check box to enable auto debit.
  • Enable this check box available on the bottom of the page for "standing instruction."
  • Proceed with the transaction.
  • After successful completion of the payment, the card details will be saved for future auto debit.
  • Every month, the auto debit will be attempted between 8th to 10th of the month.
  • Please maintain sufficient balance during this period to enable seamless flow of the transaction.

Please note:

Customers can enable the standing instruction option only by using credit card.

Title: 
How do I de-register from standing instruction?
Body: 

While making the payment, uncheck the standing instruction check box on the bottom of the page for credit card and debit card.

Auto debit will be applicable for current month of standing instruction cancellation requests are received before 6th of the month & requests received after 6th will be effective from next bill cycle.

Title: 
I had applied for a new connection, but could not be connected. How can I get my payment back?
Body: 

Our endeavour will be to always connect our prospective customers on time. However, there are instances where we are unable to connect you due to unavoidable and technical limitations which force us to cancel an application. In such an event, ACT takes full responsibility to ensure a refund of the initial amount paid by the customer.


  • Our team will close the installation order as "unsuccessful."
  • A refund ticket will be automatically raised under your ACT account.
  • Our team will then reach out to you for your bank details to process the NEFT remittance.
  • Upon submission of your bank details, we will take approximately 05 to 07 working days to complete the remittance to your bank account.
  • Click here to raise a ticket for payment refund.
Title: 
I want to cancel my new connection but I have paid for 6 months/12 months, will I get a refund of the balance amount?
Body: 

As part of our commitment to deliver a customer friendly approach, in the event that we are unable to continue our association due to technical limitations, we will honour your request for a refund of the term payment you had done (calculated on Pro-Rata basis – Bill will be generated up till the date and time you have used the data before confirming the disconnection).


  • Our team will close the installation order as "unsuccessful."
  • A refund ticket will be automatically raised under your ACT account.
  • Our team will then reach out to you for your bank details to process the NEFT remittance.
  • Upon submission of your bank details, we will take approximately 05 to 07 working days to complete the remittance to your bank account.
Title: 
I need some clarification on my invoice?
Body: 

Please refer to the following videos for inputs on how to view your bill and understand your bill better.

Please click here to submit your request.

Title: 
How Do I Get The Payment Receipts?
Body: 

You can view the payment details in under "payment history" tab your portal page. click here to view.

Title: 
I have made a payment to a different account & payment needs to be modified. What should I do?
Body: 

Please click here to submit your request.

Title: 
How can I stop payment reminder notification sms?
Body: 

Payment reminder is normally done as part of our proactive alert mechanism to enable our customers to keep tab on the payment so as to ensure that payment is done before due date for a seamless internet connectivity. These are auto triggered SMS from our system for all our customers at period intervals.

Payment reminders can be avoided by making payment before the due date.

Title: 
Where do I see the invoice for my ACT account?
Body: 
  • Your statement of account is emailed to you periodically. Click here to view your statement of account.
  • You can also view your invoice on the mobile app.

The features allow you to send the invoice to your email id as a PDF document for your perusal.

Title: 
I am going on a vacation for some time, can I place my ACT connection on hold?
Body: 

Yes, we do provide our customers with an option to put the billing of ACT connection on temporary hold for billing, for a minimum period of 1 month to a maximum of 03 months. You are required to mail us your request at least 07 days in advance for our team to action on the same.

FAQ Category: 
Payment Related
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