FAQ Content: 
Title: 
How can I raise a shifting request?
Body: 

1. Download the ACT Fibernet mobile app.

2. Click on Support > I want to relocate my connection > Shifting request.

3. Follow the steps to enter the address (using the GPS) by being present at the location of new address.

4. Confirm the address.

5. Acknowledge the shifting charges.

6. If the address on the proof of address document is not the same as the shifting address, then customer needs to give a consent on a declaration.

7. Submit the request.


Process will take 5 to 7 days depending on the type of connection (copper feasible or fibre connection.)

Title: 
How can I raise a reconnection request?
Body: 

If the customer has disconnected from our service within 30 days

1. Call the call centre and request will be taken by the service representative.

2. Process would take 05 to 07 days.


If Customer has disconnected on a date beyond 30 days

1. Call the call centre and request will be taken by the service representative.

2. The team will do a feasibility check for the location and if port is available, then activation will be done.

3. Process would take 05 to 07 days.

Title: 
What are the list of documents required?
Body: 

For Individual Connection

Individual Customer
for ID Proof for Address Proof
Pan card Aadhar Card
DL DL
Passport Passport
Voter ID Voter ID
Aadhar Card BSNL Bill Latest
Rental/ Lease agreement
Sale Deed / Khata Certificate
Gas bill with three months
Airtel Broadband bill
Bank statement within three months
Electric city bill
BWSSB bill
TAX bill

For Company Connection

Commercial Connection
for ID Proof for Address Proof in Company name only
Pan card BSNL Bill Latest
DL Rental/ Lease agreement
Passport Sale Deed / Khata Certificate
Voter ID Airtel Broadband bill
Aadhar Card Bank statement within three months
Company Pan card Electric city bill
BWSSB bill
TAX bill
Incorporation Certificate
GST Certificate
Partnership Deed
List of Directors (MOM - Memorandum Of Association)
Title: 
What are the shifting charges?
Body: 
City Shifting Charges
Tamil Nadu (CHN & CBE) 600
Madurai 600
Bangalore 600
Delhi 600
Hyderabad 350
Vizag / Rajahmundry/ Kakinada 350
Vijayawada/Guntur 350
Nellore/Tirupathi 350
Eluru 350
Warangal 350
FAQ Category: 
Shifting & Reconnection Related
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