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Faqs

FUP is a policy that governs unfair usage of the network by utilizing excessive network resources causing inconvenience to other customers on the network. In such a situation, systems restrict the user to certain speed of bandwidth to minimize such abuse and alert the administrator. Fair Usage limits are defined basing on the average of maximum utilization by highest bandwidth users on the network. Once the user has reached the fair usage download limit, the account will be restricted to a bandwidth that is lesser than the subscribed bandwidth. However, the same will be reset to the subscribed bandwidth on every 1st of a Month.

While the ACT packages have been designed to give unlimited Fibernet experience to the subscribers, few customers may use excessive amount of the data transfer, causing traffic congestion on the network. In order not to impair the experience of other users, a Fair Usage Policy is applied. This helps to give the desired Internet usage experience to all users, especially since Fibernet is a shared bandwidth experience and the over-usage of a group of customers must not affect the rest of the users.

Each package has been with designed with average data transfer levels, so that most typical users will never cross these levels of data consumption. In a situation, where a user has utilized and consumed the Fair Usage Data Limit in a particular billing cycle, the speed of this user will be reduced to the post FUP speed for the remainder of the billing cycle. The post FUP speed for different packages has been designed to ensure a good usage and download experience at reasonable speeds for the remainder of the billing cycle

Note - At the beginning of every billing cycle, the speed will be automatically reset and increased to the speed as per Subscribed Package.

The usage information provided to you on the My Account Page of https://selfcare.actcorp.in, is accurate to the last kilobyte. This usage is captured and displayed by the world's most advanced equipment from leading vendors and hes been tested and certified by competent authorities. There is no scope for an error. Your usage could be higher for various reasons like

Unknown to you there are many programs which are constantly connecting to the internet and downloading update files. Even Microsoft Windows keeps updating itself periodically. This obviously adds to your download data consumption

If there is a virus on your computer, there may be upload / download activities going on outside your knowledge. We suggest you keep your virus protection updated and regularly scan your computer for viruses. We suggest that you download the AV that we provide to you free of cost. More details are available on the "My Account" page

We also recommend that you periodically change your password with a difficult to guess, alpha numeric password, and keep it a secret so as to ensure there is no misuse of your account.

WHERE DID MY BANDWIDTH GO
WHERE DID MY BANDWIDTH GO
"I haven’t used my internet, but my bandwidth is running low!" is a common concern. There are quite a few reasons for this – and here’s a handy guide to find these data hogs, and reclaim your bandwidth!
PROGRAMS DOWNLOADED FROM UNAUTHORIZED SOURCES
PROGRAMS DOWNLOADED FROM UNAUTHORIZED SOURCES
"I haven’t used my internet, but my bandwidth is running low!" is a common concern. There are quite a few reasons for this – and here’s a handy guide to find these data hogs, and reclaim your bandwidth!
MALWARES AND VIRUSES
MALWARES AND VIRUSES

Malware and viruses get installed on your PC when you access content or download software from unknown/untrusted sites, or from infected pen drives/hard disks. After that, they use your computer to spread further, and download more of their kind without your knowledge – consuming your data, and damaging your system.
What to do? Keep your antivirus updated, and scan all removable media before using them. Also, install software only from trusted and authorised sites.

ONLINE VIDEO PLAYBACK
ONLINE VIDEO PLAYBACK

We all love to see streaming vidoes on youtube, Netflix, vimeo, Hotstar etc. But higher quality videos consume more bandwidth for the same duration of playback! For example, watching a 60 minute video at 1080p consumes >1GB of data, and only 400MB in 480p!
What to do? Watch at a lower resolution, if possible. For Netflix, you can change resolutions here: https://help.netflix.com/en/node/87
For YouTube, resolution can be changed clicking the setting wheel below the video.

THE BUFFERING LOSSS
THE BUFFERING LOSS

When you open a video, the stream loads quickly into your device, so that you have a smooth viewing.If you see only a part of the video and close it, the bandwidth used to buffer the video has already been consumed!
What to do? Not much, sadly.

AUTOMATIC UPDATES
AUTOMATIC UPDATES

Computers, Tablets and mobile phones set to auto update installed software including operating system and apps will consume a lot of bandwidth without your notice.
What to do? Disable auto updates, and update manually so that you understand how much data is being consumed.

THE PASSWORD LEAK
THE PASSWORD LEAK

A compromised WiFI password alows people in your neighborhood to use your internet connection without your knowledge.
What to do? Protect your passwords. Don’t share your WiFI and internet user account passwords with others, and keep changing them on a regular basis. Also, make them hard to guess!

BONUS TIP
TRACK YOUR DATA USAGE REGULARLY

ACT Fibernet provides detailed data usage records, on your portal.
Check these logs regularly to understand your data usage, and be in control of your bandwidth!

When you connect devices like Smart Phone, Tablet, Laptop and Smart TV to a single Wi-Fi Router, the data consumption significantly increases which impacts the speed.

Make sure you turn off the Wi-Fi on your device when not in use as most apps and websites keep consuming data even when you are not using them.

Go to any internet browser and type www.speedtest.net. Select the test server hosted by ACT Fibernet to know your upload and download speed.

Note: Please check your speed only after you have plugged-in the LAN (Ethernet Cable) directly in your laptop/desktop. The speed may vary 5% to 10% every time you perform a speed test.

Connect the LAN Cable directly to the computer and perform the speed test using the test server hosted by ACT Fibernet. If the result indicates more than 20% deviation in speed, you can conclude that you are not getting the subscribed speed.

You may please register your grievance with us at 080 4284000 or write to us at helpdesk@actcorp.in

Your Wi-Fi router is a wireless equipment which is susceptible to physical and aerial interferences and hence may not be capable of delivering the speed that you have actually subscribed for.

Several factors will affect the speed you receive from your WiFi router, like

  • Distance from the router
  • Interference sources (cordless phones, mobiles, microwaves, other Wifi routers in your neighborhood)
  • Walls/Floors between you and the Wifi router

To check your actual speed please disconnect the Wi-Fi Router, plug-in the LAN Wire (Ethernet Cable) directly into your laptop or desktop and run a speed test using www.speedtest.net

Following could be the reasons for slow speed:

You may not have cleared your ACT Fibernet dues and hence your connection may be in suspended mode

You may have crossed your Data Limit (FUP) and you may be on post-FUP speed as per the subscribed plan

High-bandwidth consuming applications like torrents could be running simultaneously

You may have exceeded the storage space on your device

You may not have cleared your temporary and cache files

Your device may be affected by virus

Your Wi-Fi signals are getting obstructed by concrete walls or radio frequencies of electronic equipment like T.V., Microwave etc

Your device may not be compatible with the Wi-Router you are using

Your Wi-Fi Router may be placed in a distant corner of your house and the distance between the router and your device may be too much for the signals to travel without any data loss

For deleting the temporary files:

Go to Run and type %temp%. Select all the files and delete them

For deleting the browser history and cookies:

Go to browser history. Select all the links and delete them

There are certain things that you should check first

Is your PC meeting the recommended requirements?

Processor Intel P IV 2Ghz or more;

RAM 256 MB or more;

HDD 40 GB or more;

OS Windows 2000/XP/Vista etc;

Browser IE/Firefox/Other;

LAN Card 10/100 baseT

Is your PC performing some heavy-duty activity like backup, virus scan etc?

Is there sufficient Hard disk space?

Is the Temporary internet File folder size too big?

Is any running application consuming maximum memory? Check in Windows Task Manager by clicking on Processes tab

Check CPU usage in Windows Task Manager by clicking on Performance tab

How to go Windows Task Manager Press Ctrl+Alt+Del.

We always endeavour to provide more than 80% of the promised speed to our subscribers, but we cannot control the speed and connectivity quality of the countless websites and files available across the internet. What we can control is the speed of connectivity between your computer and the ACT Internet Gateway, thereby ensuring that you get the maximum possible speed under your subscribed package. You can test this via our online speed test by clicking on this link.

In case the speed test shows a speed which is less than 80% of your subscribed package speed, then please email us on support@acttv.in (please mention your username, account number, email address and mobile number) and we will look into the same. (Note: 1 Kilo Byte = 8 Kilo Bits. Downloads happen in Bytes/second but Internet Package Speeds are in Bits/second, so if you are downloading a file at 10 kilo bytes/second, then your internet connection speed is 10 x 8 i.e. 80 Kbps)

All Subscribers of Data Transfer Packages, can check their usage in "My Account" on http://www.acttv.in/. On this page the usage records for the current month and previous months are indicated. We update our usage records once a day, so you can check your usage upto yesterday, at any given point in time.

(Note – A session which starts before 11:59 PM on the last day of a given month and ends on the next day, is considered in the usage of the day when the sessions which have started. However for billing purposes, the live usage in your session as at 12:00AM on the last day of the month is considered for the billing of this particular month). We currently display your usage records along with the Session start and end time, IP address allocated for a particular session and also the MAC ID of the PC/Laptop/Router from which you may have logged in. All these are displayed for your added comfort and peace of mind, so that you can rest assured that the usage is of your own account only.

Note :Data Transfer means the packets sent and packets received by a subscriber. For example when a user types www.yahoo.com in their browser, this results in requests (data) going to this website and in turn the website responds with some information / content (data). This also results in usage of the data limit assigned to the subscriber. Apart from this, any files downloaded or uploaded, result in usage of the data limit assigned to the subscriber.

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