Miscellaneous

Refer and earn is an ACT referral program. This helps users to refer their friends to get an ACT fibernet connection and get rewarded. When you refer your friend, they get connected with ACT Fibernet and you will get the referral benefit.

Refer and earn is a referral program by ACT Fibernet. This helps users to refer their friends to get an ACT fibernet connection and get rewarded. You can refer your friends for a act broadband connection with the following steps -

1. Go to actcorp.in/refer

2. Fill in your details and your friend's details

3. You friend will get an email with details.

4. Upon successful activation, you will get your referral benefit.

You can refer your friends for a act fibernet connection with the following steps -

1. Go to actcorp.in/refer

2. Fill in your details and your friend's details

3. You friend will get an email with details.

4. Upon successful activation, you will get your referral benefit.

You can refer your friends for a act broadband connection with the following steps -

1. Go to actcorp.in/refer

2. Fill in your details and your friend's details

3. You friend will get an email with details.

4. Upon successful activation, you will get your referral benefit.

You can stay updated with your due amount by logging into your account on the mobile app.

The due date for your latest invoice can be viewed there too.

Invoices for your ACT Account will be available for quick view and download on the app and selfcare portal.

1. You can choose to keep you ACT Fibernet connection on hold for as long as you wish

2. Pay Just Rs. 200 /- plus tax every month of safe custody

3. Reconnect back with a simple step whenever you choose to

4. In case, you wish to completely disconnect your account, you may raise the request through our app or call customer care

5. You will receive a call back with 48 hrs after raising the request

6. Once you conclude your discussion with our team, the disconnection date is agreed.

7. Do note that if you have availed a free wifi router from us, you would be required to return the same before disconnection, in working condition, to avoid any charges for router

You can check your plan details along with your usage, using the ACT Fibernet app. All your account details are available on the go!

Download the ACT Fibernet app

Click on 'My Account'

Select the 'View Broadband Plan' section

You can also upgrade your plan via the ACT Fibernet app

Your new plan will be effective in the next billing cycle.

Fixed Term Cycle

We recommend you to change your plan on the renewal month to continue enjoying the benefits of the current term.

To proceed with plan change, please Download our mobile app.

Click here

No, your ACT Fibernet connection will not require a modem separately. In the present era, a router does the job of both a router and modem in the same device.

Your modem is a box that connects your home network to the wider internet. A router is a box that lets all of your wired and wireless devices use that Internet connection at once and also allows them to talk to one another without having to do so over the Internet A router that is compatible with your internet speed will suffice to ensure you get the best connectivity and bandwidth as per your internet plan. Ensure that your router is rightly placed in a central location within your home and office to get the best internet speeds.

For a seamless internet experience it is recommended that you upgrade your Operating system immediately as the disconnection problem being faced by you is typically related to this. Please do the following immediately –

• Windows XP is upgraded to Latest Service Pack (available through Windows Update or on www.microsoft.com/en-in)
• Windows Vista is upgraded to Latest Service Pack (available through Windows Update or on www.microsoft.com/en-in)
• Antivirus Security to be reduced from ‘High' to ‘Medium' so that Genuine Network Traffic does not get blocked
• The Power save mode of your Laptop is not configured to disable or disconnect the LAN card while working on battery
• Use only Original Operating System Software
• If the problem still persists then please check the following
• The operating software (Windows XP or Vista) is not corrupted
• RPC services on the Windows XP or Vista are not corrupted

(Note - This FAQ is a Consumer interest advisory issued by ACT TV System. We are not responsible for failure in internet services on account of Hardware / Software failures in Subscriber Computers, and we do not offer System support. We suggest that you consult your AMC provider / Computer Vendor in case of any queries)

While it has always been our endeavour to provide the highest service levels and fastest turnaround times, sometimes the same is not possible due to reasons beyond our control.

Our committment to you means a lot to us, and in case you are not satisfied with the service support provided, we want you to be able to escalate matters to us.

Escalation for Service issues

In case 24 hours have elapsed since you lodged your complaint, but the problem has not been resolved to your satisfaction, Please refer to the escalation email ids under the Contact Us page on the website.