Miscellaneous

How does act 'refer a friend' program work?
1. Open the App
2. Go to "Refer and Earn"
3. Enter your friend’s details and click on submit
4. When your friend activates the connection, an automatic discount of 25% will be applicable on your next bill
5. You can also track your referrals by clicking on the Track referrals button
How to refer a friend for ACT broadband connection?
1. Open the App
2. Go to "Refer and Earn"
3. Enter your friend’s details and click on submit
How can I check the Due Date and Due Amount?
1. Open the ACT App
2. Your due date and due amount is displayed on the home screen
How do I claim a referral on ACT Fibernet?
1. Open the App
2. Go to "Refer and Earn"
3. Enter your friend’s details and click on submit
4. When your friend activates the connection, an automatic discount of 25% will be applicable on your next bill
5. You can also track your referrals by clicking on the Track referrals button
Does ACT Fibernet need a modem?

No, your ACT Fibernet connection will not require a modem separately. Our network and equipment is designed in such a manner that the router alone is sufficient to serve the dual purpose served by a modem + router combination generally.
Your modem is a box that connects your home network to the wider internet. A router is a box that lets all of your wired and wireless devices use that Internet connection at once and also allows them to talk to one another without having to do so over the Internet. A router that is compatible with your internet speed will suffice to ensure you get the best connectivity and bandwidth as per your ACT Fibernet plan. Ensure that your router is rightly placed in a central location within your home and office to get the best internet speeds. To find what is the best place to place your router as per your home, go to the ACT Fibernet app and select the My Wi-Fi Settings option from the top left hand side hamburger menu. After this, click the best spot finder and follow the instructions on your screen to enhance your experience.
How to disconnect my connection?
1. You can choose to keep you ACT Fibernet connection on hold for as long as you wish
2. Pay Just Rs. 200 /- plus tax every month of safe custody
3. Reconnect back with a simple step whenever you choose to
4. In case, you wish to completely disconnect your account, you may raise the request through our app or call customer care
5. You will receive a call back with 48 hrs after raising the request
6. Once you conclude your discussion with our team, the disconnection date is agreed.
7. Do note that if you have availed a free wifi router from us, you would be required to return the same before disconnection, in working condition, to avoid any charges for router
I have made a complaint but it has not been adequately addressed by you. How do I escalate this complaint to someone senior in your organisation?

While it has always been our endeavour to provide the highest service levels and fastest turnaround times, sometimes the same is not possible due to reasons beyond our control.
Our committment to you means a lot to us, and in case you are not satisfied with the service support provided, we want you to be able to escalate matters to us.
Escalation for Service issues
In case 24 hours have elapsed since you lodged your complaint, but the problem has not been resolved to your satisfaction, Please refer to the escalation email ids under the Contact Us page on the website.