Broadband Speed Related FAQs

You can check your data usage, plan details, account details and even manage your account on your ACT Fibernet mobile app.

1. Download the ACT Fibernet app from Play Store and log in to your ACT Fibernet app.

2. Click on ‘home’ from the top menu bar.

3. You can view the data available on your internet plan and the consumption made till date.

4. In case you’ve exhausted the data limit as per your plan, you can purchase additional data with FlexyBytes+ offered by ACT Fibernet.

Click here to know your speed.

Please note:

Please check your speed only after you have plugged-in the LAN (Ethernet Cable) directly in your laptop/desktop. The speed may vary 5% to 10% every time you perform a speed test.

Below are a few reasons for low speed:

• You may not have cleared the dues and your account is in suspended mode.
• You may have crossed your data limit.
• High bandwidth consuming applications like torrent could be running.
• You may have exceeded the storage space in your device.
• You may not have cleared your temporary & cache files.
• Your device may be affected by virus.
• Your Wi-Fi signals are affected by obstructions like concrete walls or RF electronic equipment like TV, microwave, etc.
• Your device may not be compatible with the current router.
• Your router is at a distant place.

All Subscribers of Data Transfer Packages, can check their usage in "My Account" on selfcare.actcorp.in. On this page the usage records for the current month and previous months are indicated. We update our usage records once a day, so you can check your usage upto yesterday, at any given point in time.

(Note – A session which starts before 11:59 PM on the last day of a given month and ends on the next day, is considered in the usage of the day when the sessions which have started. However for billing purposes, the live usage in your session as at 12:00AM on the last day of the month is considered for the billing of this particular month). We currently display your usage records along with the Session start and end time, IP address allocated for a particular session and also the MAC ID of the PC/Laptop/Router from which you may have logged in. All these are displayed for your added comfort and peace of mind, so that you can rest assured that the usage is of your own account only.

Note :Data Transfer means the packets sent and packets received by a subscriber. For example when a user types https://in.yahoo.com/?p=us in their browser, this results in requests (data) going to this website and in turn the website responds with some information / content (data). This also results in usage of the data limit assigned to the subscriber. Apart from this, any files downloaded or uploaded, result in usage of the data limit assigned to the subscriber.

There are certain things that you should check first

Is your PC meeting the recommended requirements?

Processor Intel P IV 2Ghz or more;

RAM 256 MB or more;

HDD 40 GB or more;

OS Windows 2000/XP/Vista etc;

Browser IE/Firefox/Other;

LAN Card 10/100 baseT

Is your PC performing some heavy-duty activity like backup, virus scan etc?

Is there sufficient Hard disk space?

Is the Temporary internet File folder size too big?

Is any running application consuming maximum memory? Check in Windows Task Manager by clicking on Processes tab

Check CPU usage in Windows Task Manager by clicking on Performance tab

How to go Windows Task Manager Press Ctrl+Alt+Del.

We always endeavour to provide more than 80% of the promised speed to our subscribers, but we cannot control the speed and connectivity quality of the countless websites and files available across the internet. What we can control is the speed of connectivity between your computer and the ACT Internet Gateway, thereby ensuring that you get the maximum possible speed under your subscribed package. You can test this via our online speed test by clicking on this link.

In case the speed test shows a speed which is less than 80% of your subscribed package speed, then please email us on support@acttv.in (please mention your username, account number, email address and mobile number) and we will look into the same. (Note: 1 Kilo Byte = 8 Kilo Bits. Downloads happen in Bytes/second but Internet Package Speeds are in Bits/second, so if you are downloading a file at 10 kilo bytes/second, then your internet connection speed is 10 x 8 i.e. 80 Kbps)

For deleting the temporary files:

Go to Run and type %temp%. Select all the files and delete them

For deleting the browser history and cookies:

Go to browser history. Select all the links and delete them

Following could be the reasons for slow speed:

You may not have cleared your ACT Fibernet dues and hence your connection may be in suspended mode

You may have crossed your Data Limit (FUP) and you may be on post-FUP speed as per the subscribed plan

High-bandwidth consuming applications like torrents could be running simultaneously

You may have exceeded the storage space on your device

You may not have cleared your temporary and cache files

Your device may be affected by virus

Your Wi-Fi signals are getting obstructed by concrete walls or radio frequencies of electronic equipment like T.V., Microwave etc

Your device may not be compatible with the Wi-Router you are using

Your Wi-Fi Router may be placed in a distant corner of your house and the distance between the router and your device may be too much for the signals to travel without any data loss

Your Wi-Fi router is a wireless equipment which is susceptible to physical and aerial interferences and hence may not be capable of delivering the speed that you have actually subscribed for.

Several factors will affect the speed you receive from your WiFi router, like

• Distance from the router
• Interference sources (cordless phones, mobiles, microwaves, other Wifi routers in your neighborhood)
• Walls/Floors between you and the Wifi router

To check your actual speed please disconnect the Wi-Fi Router, plug-in the LAN Wire (Ethernet Cable) directly into your laptop or desktop and run a speed test using https://www.speedtest.net/

Connect the LAN Cable directly to the computer and perform the speed test using the test server hosted by ACT Fibernet. If the result indicates more than 20% deviation in speed, you can conclude that you are not getting the subscribed speed.

You may please register your grievance with us at +919121212121/+917288999999

Go to any internet browser and type www.speedtest.net Select the test server hosted by ACT Fibernet to know your upload and download speed.

Note: Please check your speed only after you have plugged-in the LAN (Ethernet Cable) directly in your laptop/desktop. The speed may vary 5% to 10% every time you perform a speed test.

When you connect devices like Smart Phone, Tablet, Laptop and Smart TV to a single Wi-Fi Router, the data consumption significantly increases which impacts the speed.

Make sure you turn off the Wi-Fi on your device when not in use as most apps and websites keep consuming data even when you are not using them.