Shifting and Reconnection Related Queries

Shifting & Reconnection

What are the helpline numbers that I can reach out to for reconnection/shifting?
- Mobile app link: download ACT Fibernet app from iOS or Playstore
- Chat bot Link: https://selfcare.actcorp.in
- Whatsapp: +91 - 99459 99459 (send a message "hi" from your registered phone no.)
- Contact us: https://www.actcorp.in/contact-us/customer-care
I want to reconnect my ACT Fibernet account but I do not have my registered mobile number, please suggest what should I do?

Our chat bot and mobile app allows you to register the request with the user ID. Once your account is reactivated, you may change the phone number on our mobile app or on the selfcare portal.
My account is reconnected but I’m unable to access internet. I do not remember my ID and password. What should I do?

You can retrieve the user ID by using your registered mobile number on our mobile app
Once you have the user id, you can retrieve the password under "forgot password" link on our self-care portal. Please connect your LAN cable directly to a laptop. Type the URL https://selfcare.actcorp.in
(You shall receive an SMS on your registered mobile number)
How can I get my router configured after I have reconnected my account?

Please visit our self-care portal https://selfcare.actcorp.in for self-help on router configuration or raise a ticket under the support section on our mobile app. Our team will respond within 24 hours on the same
I have reconnected my account but not able to use services. Why is that?

We request you to raise a ticket under the support section on our mobile app and our team will respond within 24 hours on the same
How can I do a feasibility check for my new address for reconnection?

During the request submission, our system will do a real time feasibility check to confirm if we are available at your new address
I need to reconnect my account at different address. How can I do that?
Yes, we have the provision for you to choose a different address.
Place a request via our website to check instant feasibility status on the requested location
- Initiate request via ACT chatbot: visit www.actcorp.in
- Select your city
- Go to the chatbot 'How may I help you'
- Click on ACT Broadband
- Select Reconnection
- Upload the KYC documents
Please note:
Shifting charges apply as per the city policy. Shifting process can be initiated only if accurate and complete documents are uploaded.
In case you are uploading your Aadhar card, kindly upload both the front & back side of the Aadhar card.
How do I clear the outstanding amount and reconnect my account?
You may pay via ACT website at www.actcorp.in by following the below steps:
- Select 'Quick Pay'
- Input your account details
- Pay dues and get auto reconnected
Can I reconnect my account on a future date?

You may opt for the SAFE CUSTODY option for a payment of Rs.200 per month. Your port will be reserved till the period you opt for and will not be released for any other customer so that you can be reconnected immediately.
To opt for Safe Custody, you may call our contact center- Call on: +91-9121212121, +91-7288999999
What are the reconnection charges?

Reconnection charges are applicable as per the reconnection policy of your city