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Broadband Connection Shifting & Reconnection FAQs

    • How do I shift my connection?

      In case of relocating to another address within the same city, you may opt for shifting of connection by paying a nominal shifting charge.

      Visit the support section in our app to complete the request.

      1. Download the ACT Fibernet mobile app.

      2. Click on Support -> I want to relocate my connection

      3. Enter the address (using the GPS) by being present at the location of new address.

      4. Acknowledge the shifting charges.

      5. If the address on the proof of address document is not the same as the shifting address, then you may need to give a consent on a declaration.

      6. Alternately, you can opt for online Aadhaar verification also.

      7. Submit the request.

      8. Process will take 5 to 7 days depending on the type of connection. Our engineer will visit with 48 hrs of request to give you the exact resolution time.

    • What are the helpline numbers that I can reach out to for reconnection/shifting?
    • I want to reconnect my ACT Fibernet account but I do not have my registered mobile number, please suggest what should I do?

      Our chat bot and mobile app allows you to register the request with the user ID. Once your account is reactivated, you may change the phone number on our mobile app or on the selfcare portal.

    • My account is reconnected but I’m unable to access internet. I do not remember my ID and password. What should I do?

      You can retrieve the user ID by using your registered mobile number on our mobile app

      Once you have the user id, you can retrieve the password under "forgot password" link on our self-care portal. Please connect your LAN cable directly to a laptop. Type the URL https://selfcare.actcorp.in

      (You shall receive an SMS on your registered mobile number)

    • How can I get my router configured after I have reconnected my account?

      Please visit our self-care portal https://selfcare.actcorp.in for self-help on router configuration or raise a ticket under the support section on our mobile app. Our team will respond within 24 hours on the same

    • I have reconnected my account but not able to use services. Why is that?

      We request you to raise a ticket under the support section on our mobile app and our team will respond within 24 hours on the same

    • How can I do a feasibility check for my new address for reconnection?

      During the request submission, our system will do a real time feasibility check to confirm if we are available at your new address

    • I need to reconnect my account at different address. How can I do that?

      Yes, we have the provision for you to choose a different address.

      Place a request via our website to check instant feasibility status on the requested location

      • Initiate request via ACT chatbot: visit www.actcorp.in
      • Select your city
      • Go to the chatbot 'How may I help you'
      • Click on ACT Broadband
      • Select Reconnection
      • Upload the KYC documents

      Please note:

      Shifting charges apply as per the city policy. Shifting process can be initiated only if accurate and complete documents are uploaded.

      In case you are uploading your Aadhar card, kindly upload both the front & back side of the Aadhar card.

    • How do I clear the outstanding amount and reconnect my account?

      You may pay via ACT website at www.actcorp.in by following the below steps:

      • Select 'Quick Pay'
      • Input your account details
      • Pay dues and get auto reconnected
    • Can I reconnect my account on a future date?

      You may opt for the SAFE CUSTODY option for a payment of Rs.200 per month. Your port will be reserved till the period you opt for and will not be released for any other customer so that you can be reconnected immediately.

      To opt for Safe Custody, you may call our contact center- Call on: +91-9121212121, +91-7288999999

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