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Shifting & Reconnection

  • What are the shifting charges?
    CityShifting Charges
    Tamil Nadu (CHN & CBE)600
    Madurai600
    Bangalore600
    Delhi600
    Hyderabad350
    Vizag / Rajahmundry/ Kakinada350
    Vijayawada/Guntur350
    Nellore/Tirupathi350
    Eluru350
    Warangal350
  • What are the list of documents required for shifting/reconnection?

    For Individual Connection

    Individual Customer

    for ID Prooffor Address Proof
    Pan cardAadhar Card
    DLDL
    PassportPassport
    Voter IDVoter ID
    Aadhar CardBSNL Bill Latest
     Rental/ Lease agreement
     Sale Deed / Khata Certificate
     Gas bill with three months
     Airtel Broadband bill
     Bank statement within three months
     Electric city bill
     BWSSB bill
     TAX bill

     

    For Company Connection

    Commercial Connection

    for ID Prooffor Address Proof in Company name only
    Pan cardBSNL Bill Latest
    DLRental/ Lease agreement
    PassportSale Deed / Khata Certificate
    Voter IDAirtel Broadband bill
    Aadhar CardBank statement within three months
    Company Pan cardElectric city bill
     BWSSB bill
     TAX bill
     Incorporation Certificate
     GST Certificate
     Partnership Deed
     List of Directors (MOM - Memorandum Of Association)
  • How can I raise a reconnection request?

    If the customer has disconnected from our service within 30 days

    1. Call the call centre and request will be taken by the service representative.

    2. Process would take 05 to 07 days.

    If Customer has disconnected on a date beyond 30 days

    1. Call the call centre and request will be taken by the service representative.

    2. The team will do a feasibility check for the location and if port is available, then activation will be done.

    3. Process would take 05 to 07 days.

  • How can I raise a shifting request?

    1. Download the ACT Fibernet mobile app.

    2. Click on Support > I want to relocate my connection > Shifting request.

    3. Follow the steps to enter the address (using the GPS) by being present at the location of new address.

    4. Confirm the address.

    5. Acknowledge the shifting charges.

    6. If the address on the proof of address document is not the same as the shifting address, then customer needs to give a consent on a declaration.

    7. Submit the request.

    8. Process will take 5 to 7 days depending on the type of connection (copper feasible or fibre connection.)

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