Broadband Connection Shifting & Reconnection FAQs

You can shift your connection by raising a shifting request via either the ACT App or the Bot.

App

• Download the ACT Fibernet mobile app

• Visit the support section in our app to complete the request.

• Click on Support -> I want to relocate my connection

• Enter the address of new location where the shifting is required.

• Acknowledge the shifting charges.

• If the address on the proof of address document is not the same as the shifting address, then you may need to give a consent on a declaration.

• Alternately, you can opt for online Aadhaar verification also.

• Submit the request.

• Process will take 5 to 7 days depending on the type of connection. Our engineer will visit within 48 hrs of request to give you the exact resolution time.

Chatbot

• Shifting request can also be raised from the website using the Chatbot

• Enter details as Shifting required

• Authenticate the details by Submitting your ACT Account Number and OTP.

• Select the link provided in the CHATBOT.

• Updated the New address details of Shifting.

• Acknowledge the Shifting Charges.

• Upload the documents and acknowledge the Shifting charges.

• If the address on the proof of address document is not the same as the shifting address, then you may need to give a consent on a declaration.

• Alternately, you can opt for online Aadhaar verification also.

• Shifting request will be raised and Process will take 5 to 7 days depending on the type of connection. Our engineer will visit within 48 hrs of request to give you the exact resolution time.

You may also call our contact center to request assistance with the same: +91-9121212121, +91-7288999999

If the Account is disconnected from our service in the last 60 days

1. You can call the call centre and request will be taken by the service representative. Process would take 24 to 48 hrs.

2. Visit the App and click on "Reconnect Now" option and Instant Request will be Processed and confirmation SMS will be sent with Payment Details.

3. Visit our website and raise a request through the chatbot.

If the Account is disconnected on a date beyond the last 60 days.

1. Call the call centre and request will be taken by the service representative. The team will do a feasibility check for the location and if port is available, then activation will be done. The process would take 5 to 7 days.

2. Visit the App and click on "Reconnect Now" option. Request will be Taken and confirmation SMS will be sent with Tentative Timelines.

3. Visit our website and raise a request through the chatbot.

There are Multiple Options available for you to clear your outstanding dues and seamlessly reconnect your account

Website

You may pay via the ACT website at www.actcorp.in by following the below steps:

• Select 'Quick Pay'

• Input your account details

• Pay dues and get auto reconnected

App

• Download the ACT Fibernet mobile app and log in using your credentials

• You need to Select - Reconnect Now Option

• Reconnection Request will be registered instantly and you will get SMS on the details with Tentative timelines.

For assistance with reconnection or shifting, you can reach out to us at the following numbers - +91 – 9121212121, +91 - 7288999999

Alternately, you can also choose to submit a reconnection request via the app or the chatbot on our website.

Feasibility at the new address can be checked by processing Shifting request

• Download the ACT Fibernet mobile app

• Visit the support section in our app to complete the request.

• Click on Support -> I want to relocate my connection

• Enter the address of new location where the shifting is required.

• The system will do an auto feasibility check for you and you can then proceed as per the steps suggested

Yes, shifting charges will be applicable as per the policy of the city you want to shift your connection within. Please confirm the same while placing a shifting request.

Reconnection charges are applicable as per the reconnection policy of the city you wish to get the reconnection in. Please confirm the same while placing a reconnection request.

For Individual Connection

Individual Customer

For Company Connection

Commercial Connection

For Active Customer:

You may opt for the SAFE CUSTODY option by paying a nominal Rs.200 per month. Your port will be reserved for a period desired by you and will not be released for any other customer so that you can be reconnected without delay when you wish to do so.

To opt for Safe Custody, you may call our contact center- Call on: +91-9121212121, +91-7288999999.

For Disconnected Customers:

You can place a reconnection request via the ACT App and select desired date of reconnection.

You can raise a request for reconnection with the User ID using our chat bot and mobile app. Once your account is reactivated, you may update the phone number by using the mobile app or by logging in to the self-care portal

In case, you have cleared your dues and placed a reconnection request and are still unable to use our services, we would request you to raise a ticket with us. Our chat bot and mobile app allows you to register the request using the user ID.

You can open the ACT app and Raise the Service Request by clicking on the support section and following from the pre-defined options. You can also raise a request via our chatbot on the website or call us at our contact center at: +91-9121212121, +91-7288999999

Please visit https://www.actcorp.in/faq/wifi-router to know how to configure your routers.

1. Mobile App:

   1. Please Enter your Registered Mobile Number.

   2. Send OTP and you will receive an OTP confirmation on your Registered Mobile Number.

   3. After logging into the App, on Top left you will see 3 options Account , Home , Social

   4. Click on Account.

   5. Scroll down to the bottom of the screen, you will find option >> View Broadband Plan >> Expand to see the Account Number and User ID.

   6. Click on 3 horizontal lines on the left side top corner (hamburger menu)

   7. Select change password option from the menu.

2. Selfcare portal :

   1. Login to https://selfcare.actcorp.in

   2. Enter your User ID

   3. Retrieve the password under “forgot password” option below

   4. Enter old password >> New password >> Reconfirm New Password >> confirm

   5. New password will be shared on registered mobile number

   **Please connect your LAN cable directly to the System / laptop to check if internet is working.