How to Shift ACT Fibernet Connection

Our reliance on the internet has expanded enormously over time, changing our internet connection is now one of the first things we think about when we relocate. Here are some pointers to help you relocate your broadband connection.

Step 1: Inform your Internet Service Provider (ISP)

In India, there are a number of internet service providers (ISPs) that provide access to the internet in a number of cities around the country. You can contact your ISP's customer care and request that your broadband connection be relocated if your ISP has a nationwide presence. You'll need to submit details like your new address and the type of broadband connection you'll need. Your ISP may have no issue accepting and acting on your request to move your internet connection if they have a well-established network in the area where you have relocated.

Step 2: Verify That You Are Eligible To Keep Your Current Connection

You must guarantee that you can continue to use the same Wi-Fi connection when you move to a different location. If you're not moving far, there's a good chance you'll be able to keep your current internet connection, but if you're moving to a new city or state, this may not be the case. By submitting your address to a customer service agent, you should double-check with your carrier. There could also be some variances in internet service in your new neighbourhood. For example, you might be able to get higher speeds or a more reliable connection type that you couldn't get before. Ask your customer service person whether there will be any significant adjustments to your Wi-Fi subscription when you switch your internet.

Step 3: Compare Internet Service Providers in Your New Location

It's possible that the ISP that provided excellent service in your old location will also provide service in your new location, but it will be less than satisfactory. This could be due to a lack of amenities at the new location or the availability of better options. When moving to a new location and need to reroute your internet connection, always do your research and select the best ISP in the area. If you find a new ISP that offers better services than your current one, consider switching.

Step 4: Don't Get Rid of Your Router and Other Equipment

Looking for an internet plans that
offer 24x7 assured speeds?

Connect now to get the best of broadband plans and get additional offers on:

Know More

For the transfer, take care of your modem and wireless router (if you have one). You must return the device to the ISP's local service centre if you change ISPs. If you don't have any other options, you might have to go to the post office. In any event, make sure the gadget is well-protected. Make sure to go over all of your receipts and double-check them. If your gadget is not in perfect working order when it is delivered to you, some service providers may charge you a fee. Ensure that any identified ethernet cables (yes, they'll charge you for wires if they arrive with the cargo), modems, and routers are sent in the same condition as when you received them.

Step 5: Schedule the activation and setup

Choose a start date for your new internet service after you've established what your new internet will be. It's usually easier to pick the day you'll be moving in. You should also schedule an appointment with a professional to install your Wi-Fi. Because not every property is wired properly for cable or fibre internet, you may need to hire a professional to lay down cables or fix old and outdated ones. If your home is already well-wired, though, you won't need to worry about professional installation. If all you need to do is connect some wires and configure your router, you can set up your new internet manually; but, if you're not sure what to do, leave it to the specialists.

Step 6: Check Your Internet Speed After Installing

Perform a network check on your local network before the technician leaves. It's critical to make sure you're getting the speed for which you paid. If there are any discrepancies, make sure the expert inspects your modems and routers, as well as any external devices.You'll probably be streaming movies in no time–but keep in mind that the home internet has a lot of moving elements, so proceed with caution. Perform many speed tests with various devices, ask any queries, and test the wi-fi from different parts of the home.

How to shift act fibernet connection

• Download the ACT Fibernet mobile app.
• Click on Support > I want to relocate my connection > Shifting request.
• Follow the steps to enter the address (using the GPS) by being present at the location of the new address.
• Confirm the address.
• Acknowledge the shifting charges.
• If the address on the proof of address document is not the same as the shifting address, then the customer needs to give consent on a declaration.
• Submit the request.
• Process will take 5 to 7 days depending on the type of connection (copper feasible or fibre connection.)