Fibernet FAQ


Your account number is the unique account number allotted to you by our CRM and Billing System at the time your account is registered with us initially. In case you have forgotten your account number, the same can be accessed in any one of the following ways –

  • It is mentioned in your Statement of Account which is emailed to you periodically
  • It can be viewed on the "My Account" page on under "My details".
  • It can be retrieved from our support center by calling +919121212121/+917288999999

We provide you multiple options to retrieve your password.

  • You can call us on +919121212121/+917288999999 and we will ask you certain questions to confirm and validate your records in our database. Once confirmed, the password will be SMS'd to your registered mobile number and emailed to your registered email address.
  • Email us on Please mention your name, username, account number, mobile number. The information provided by you will be cross checked with our database and the password will be sent via email and SMS to you registered email address and mobile number.
  • SMS ‘password account number' to 9959100100 eg: - password 12345. We will check your details and the password will be SMS'd and emailed back to you on your registered email address and mobile number.

Your password can be changed on Please log in first and go to My Account Page. Here, click on "change password", fill in the relevant information and click on "submit". This action will change your password immediately. It is recommended that you change your password the first time you log in, and also keep changing it periodically for better security of your account.

Open your internet browser (IE/Netscape/Firefox/Chrome/Opera/Safari etc). Try to surf to any website. You will be redirected to the ACT Selfcare portal on

You can enter your username and password and click on log in. Once you are logged in, you can carry on surfing as you would normally do. Once you are finished with your internet surfing / downloading, you can log out on Please note that even if you do not log out manually, your account will automatically get logged out in some time in case of continuous inactivity. This is for the security of your account. It is recommended that you always log out once you have finished with a browsing / downloading session.

Our network runs on world class equipment from various Global Telecom Giants. The de-facto global standard today is the Portal Based Web Login Mechanism. This is the New Global Standard and we are amongst the first to offer this in India. This service runs on highly secure and reliable Ericsson equipment and a few of the advantages are listed below:

  • Portal Based Login helps you to better manage your account. Your data usage, package info etc is visible to you every time you login, which helps you to control your costs better.
  • Portal Based Login, provides a more secure connection between your computer and our Network Centre.
  • Soon, the portal will give you links to National and International News, Sports News, Business News and Entertainment News
  • By Logging in every time you use the service, you ensure that there is no misuse of your connection, which can easily happen in case of "always on internet connections" provided by other service providers.
  • Web Self Care option available to you on the portal, allows you to manage your services, view your invoices, make payments through a payment gateways, update your personal contact info, register service requests etc

For your security, there is automatic session time out configured on your account. In case of prolonged periods of continuous inactivity, your computer will be logged out.

Our customer support team is available to serve your needs 7 days a week. Click ‘Contact Us’ to view contact details for your city.


  • From the "Start" menu, select "Settings". Click on "Network and Dial up Settings"
  • Right-click on the "Local Area Connection" Icon and then click "Properties".
  • In the General tab, select "Internet Protocol (TCP/IP)", and then click "Properties".
  • Under General tab, select the "Obtain an IP address automatically" and "Obtain DNS Server address automatically" options as shown in the screen given below.
  • Press OK to save and exit. This completes the setting and you are ready to access the internet.


  • Go to Control Panel and Click on Network and Sharing Centre and click on "Manage network connections"
  • Then right click on "Local Area Connection" and select "Properties"
  • The rest of the process is the same as Windows XP, which is explained above